We've received inquiries from users that have lost their account after getting logged out from the website or the app.

After investigation, it appears that if you originally created your account using Apple Login, if you try to later log in with your email, this will create a new account. 

This is because Apple doesn't share your email with us, but instead create an anonymous private email that is associated with your account.

If this has happened to you, we recommend that you:

Confirm you can access the account you have lost using Apple Login.

If this works, we highly recommend you delete the new empty account that was created using your real email. This will avoid confusion in the future, as we are planning to implement a work-around allowing you to add your real email alongside your private anonymous Apple email, however that will only work if you do not have a different account associated with your real email.